At RCCHEMS, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.

Returns
– You have 21 days from the date of purchase to request a return.
– Items must be unused, in their original packaging, and in the same condition as received.
– To initiate a return, please contact us at refunds-returns@rcchems.com or through Whatsapp at +1 (540) 632-0642
– Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).

Refunds
– Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to the original payment method within 5-10 days.
– Shipping fees are non-refundable unless the return is due to our mistake.

Exchanges
– If you need an exchange for a different size or color, please contact us first to check availability.
– Exchanges are subject to stock availability and may require return shipping at the customer’s expense.

Damaged or Defective Items
– If you receive a damaged, defective, or incorrect item, please contact us immediately with photos for verification.
– We will cover return shipping and provide a replacement or full refund.

Non-Returnable Items
Certain items cannot be returned, including
– Personalized/custom-made products
– Intimate or sanitary items

Final Sale Items
Items marked as “Final Sale” are not eligible for returns or refunds.

Contact Us
For any questions regarding returns or refunds, please reach out to

Email: refunds-returns@rcchems.com 
 Whatsapp: +1 (540) 632-0642

Thank you for shopping with RCCHEMS!